FAQ's
Have questions? We’re here to help. Below you’ll find answers to some of the most common questions about our services, process, pricing, and what you can expect when working with us. If you don’t see what you’re looking for, feel free to contact our team directly — we’re always happy to assist.
Please arrive 15 minutes early to complete any paperwork, and bring the following:
- Insurance Card(s)
- Valid Photo ID
- List of current medication, including dosages
- Copays are due at the time of your visit. We accept cash, check & all major credit & debit cards.
- If you are unsure of your copay amount, we recommend contacting your insurance provider prior to your appointment.
- You can pick up your orthotics at the clinic you were seen at.
- If you’re unable to pick them up, then please ask our office to mail them to you.
- An ABN form stands for Advance Beneficiary Notice (ABN)
- We ask Medicare & Medicaid patients sign this prior to receiving certain services that they may not cover.
- This does not mean a denial of care – it simply means we are required to inform you in advance that a specific service may be your financial responsibility.
- Our team will walk you through the form & answer any questions before you sign it.
- We only require this to be signed once each year.
- Prescriptions are sent electronically to the pharmacy of your choice.
- Please have your preferred pharmacy name and location ready at your appointment.
- Refill requests can be submitted through our patient portal, or by calling the office during business hours. We can write the prescription down for you on a pad if needed.
- Please allow 48–72 hours for refill processing.
- Many of our providers provide outreach at various facilities across Montana, & provide surgical services at different facilities.
- Please see each provider’s profile on the website for an active list of which facilities they provide services at.
- See Locations website page for hours & contact information of each location
- Each provider's schedule may vary based on surgeries, outreach clinics, medical conferences, & time off.
- For the most up-to-date availability or to schedule with a specific provider, please call your nearest office directly.
- We require at least 24 hours' notice if you need to cancel or reschedule.
- Appointments cancelled without sufficient notice are subject to a $50 no-show fee.
- We understand that life happens — if something comes up and you weren't able to give us notice, give us a call and we'll do our best to work with you.